Customer Service Specialist with German

Customer Service Specialist with German
Miejsce pracy: Katowice
Job description:
  • Serve as a brand ambassador, advise customers on hygiene products
  • Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
  • Providing multichannel written support: e-mail, chat, and social media channels
  • Documenting e-commerce complaints logged on e-commerce platforms
  • Maintain high level of customer satisfaction
  • Remain polite, patient and courteous with customers throughout the experience.
  • Ensure the end to end experience for all customers is at high level of customer satisfaction
Requirements:
  • Language level: German C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
  • Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
  • Able to listen to understand, review, and provide solutions.
  • High-developed communication skills.
  • Strong attention to details and ability to multitask.
Nice to have:
  • Customer Service experience in an international, fast-peace environment (1 year).
  • Practical knowledge of CRM systems
We offer:
  • Employment contract (3-month of probation period with possibility of extension).
  • Remote position within Poland.
  • Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
  • Language classes: Polish or English.
  • An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
  • Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
  • Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
  • Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
  • Competitions, integration events, and recognition program Be The Best to act as a One Team!
  • Social Fund because your Employee Experience matters!
  • IT device to work from home within Poland.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
Katowice Specjalista ds. Telefonicznej Obsługi Klienta Katowice Częstochowa Sosnowiec Specjalista ds. Obsługi Klienta Concentrix

Podobne oferty
Szczegóły

Customer Technical Support Specialist with German

Customer Support: Handling calls and emails, assisting in resolving technical issues. Problem Solving: Using your technical expertise to find quick solutions for customers. Data Entry: Ensuring accuracy when inputting information into the system to maintain smooth...

Data publikacji: 2026-03-21

Firma: Concentrix

Lokalizacja: śląskie / Katowice
Szczegóły

Osoba d/s obsługi klienta

zapoznanie z branżowymi systemami rezerwacyjnymi, analiza potrzeb klienta, obsługa klienta grupowego, posty sprzedażowe w social mediach, posprzedażowa obsługa rezerwacji, dokumentacja związana z rezerwacją imprez turystycznych, wyszukanie oraz przygotowanie...

Data publikacji: 2026-03-18

Firma: Powiatowy Urząd Pracy w Mysłowicach

Lokalizacja: śląskie / Mysłowice
Szczegóły

Travel Advisor with Dutch

Communicate with travelers via phone, chat, and email in a professional and enthusiastic manner, ensuring they feel heard and supported. Assist customers with managing hotel and flight reservations as well as car rental bookings. Handle customer information...

Data publikacji: 2026-03-17

Firma: Concentrix

Lokalizacja: śląskie / Katowice