Customer Service advisor with German

Join a dynamic team as a Customer Service advisor, representing world-class brands including De’Longhi, Kenwood & Braun Household. Deliver exceptional service in pre-sales and post-sales scenarios, ensuring a 360° support experience for customers. Your commitment to prompt, empathetic, and solution-focused interactions will drive customer satisfaction, foster loyalty, and enhance brand reputation.

Customer Service advisor with German
Katowice
Your responsibilities:
  • Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
  • Follow established procedures to address customer needs promptly and professionally.
  • Process warranty claims and coordinate repair services for customers.
  • Provide technical troubleshooting support and guidance.
  • Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
  • Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
  • Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
Our requirements:
  • C1/C2-level proficiency in German language, both written & verbal
  • B2 English language skills
  • Proven experience in a Customer Service role, ideally within consumer products
  • Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
  • Competence in Microsoft Office
  • Ability to empathize with customers while maintaining an objective perspective
  • Excellent telephone manner and ability to handle queries quickly and efficiently
  • Team-oriented with a positive attitude and ability to support colleagues
Optional:
  • High school graduate or similar
  • Previous experience in customer service with or in a Contact Centre
  • Experience in complaint handling to ensure customer satisfaction
  • Familiarity with Social Media and/or E-Commerce platforms
  • Experience in cross-selling or up-selling product
  • Interested in new technologies such as AI
What we offer:
  • Work in a modern office at Global Office Park, right in the heart of Katowice.
  • Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
  • Attractive bonus for recommending your friends to work with us.
  • Friendly, international work environment.
  • Many opportunities for career development.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
Katowice Częstochowa Pracownik Działu Obsługi Klienta Pracownik ds. Telefonicznej Obsługi Klientów Obcojęzycznych Katowice

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