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Customer Service Specialist with Ukrainian - popular clothing brand

Miejsce pracy: Katowice

Job description:

Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards
Efficient customer contact through phone, email, social media, live chat. On Sundays, there is a break from phone calls; only chat is supported
Positive, empathetic, and professional approach to customers
Providing reliable and accurate information in response to customer questions and problems
Active communication within the team and support for team members
Supervising complaints and maintaining a high level of customer satisfaction
Maintaining high quality of assigned tasks in customer contact

Requirements:

Fluent knowledge of Ukrainian in speech and writing (native speakers preferred)
Knowledge of English at a B2 level for team communication and training
Excellent computer skills and MS Office proficiency
Shift work: Mon - Fri 8:00-16:00/11:00-19:00 and weekends 9:00-17:00
Work 5 days a week and only 3 weekend days a month. If you work on the weekend, you have days off during the week

Nice to have:

Experience in telephone customer service or similar work is preferred

We offer:

Contract of mandate
Career development in a reputable company that rewards employees with commitment and passion
Work in a comfortable office in Katowice

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

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Data publikacji: wczoraj