Customer Service Specialist with French

Customer Service Specialist with French
Location:Katowice

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands — and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Responsibilities:

  • Responsible for the operational tasks of Logistic Claims processes
  • Solving claims tickets accurately and efficiently to achieve the fixed service level target
  • Deliver different order to cash processes KPI’s
  • Cooperate with local Customer Service organizations, warehousing, distribution and transportation
  • Ensure Logistic Claims processes are done in compliance with related financial controls
  • Implement improvements to current processes
  • Involvement in projects related to Logistic Claims area
  • Ensure efficient customer service processes

Minimum qualifications:

  • Good knowledge of French and English (min. B2)
  • Good communication skills
  • Previous experience in a multinational company
  • Knowledge of MS Office at an intermediate level
  • Knowledge of the SAP system - nice to have

What we can offer:

  • Stable job offers - employment contract
  • Free access to our award-winning learning platform
  • Possibility of submitting a request for Private Medical services with Luxmed,
  • Possibility of submitting the request for group life insurance (covered by Genpact)
  • Possibility of submitting the request for Benefit Multisport (co-financed)
  • Additional holidays dependent on your tenure in the Company - up to 4 days per year
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.

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