Customer Service Specialist with Dutch

Customer Service Specialist with Dutch
Location:Katowice

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands—and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently  and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Customer Care Specialist – Senior Process Associate – Dutch – Hybrid

Responsibilities:

  • Delivering exceptional level of service to our customers involving several key responsibilities that include:
  • Response to customer inquiries via e-mail, telephone, fax or system
  • Order processing in relevant customer service systems which includes orders entry
  • Service administration
  • Complaint handling
  • Billing inquiries which includes price quotations, price checks and item quantity
  • General administration which includes customer files and sales contracts maintenance.
  • Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.
  • Actively participate in the on-going assessment of customer support processes and incorporate approved improvements.
  • Provides ad-hoc support to internal and external stakeholders.
  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
  • Perform all tasks in compliance with Genpact internal policies, procedures.
  • Successfully graduating the training plan attached to the position and the tasks.

Qualifications

Minimum qualifications

  • Required work experience related to position:
  • Experience in customer service
  • Genuine interest in working in a service environment and acquiring technical knowledge.
  • Communication Requirements:
  • Fluent in Dutch at least C1 level.
  • Fluent in English at least B2 level.
  • Knowledge of French is an advantage.
  • Understanding of the culture of the serviced country.
  • Candidate is open and skilled in using ones interpersonal style to meaningfully understand and interact with others.
  • Personal Profile:
  • Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types.
  • Ability to handle pressure
  • Computer Skills:
  • Very good knowledge of Microsoft Office for work purposes esp. Outlook also Internet Explorer. Familiar with e-mail and intranet.

Preferred qualifications

  • Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures.
  • Solution-oriented. Identifies and analyzes problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies.
  • Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and strong relationships. Focuses work processes and performance measures on customer satisfaction. Displays professionalism and confidence towards the customer.
  • Understands the goals of the organization and achieves ambitious individual goals that are consistent with overall Company goals.
  • Very attentive and active listener. Fosters open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions.

What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.

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