Customer service specialist in the automotive industry with Italian

Miejsce pracy: Katowice

Job description:

Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
Collaborate with colleagues to enhance the overall customer experience.
Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
Exhibit warmth and enthusiasm in every customer interaction
Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Requirements:

1+ years of experience in a call center or customer service role, preferably in the automotive industry.
Strong communication skills, with a minimum C1 level in Italian.
Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
The ability to stay composed, tactful, and solution-focused when interacting with customers.
Strong attention to detail and organizational skills.
Excellent problem-solving skills and a creative, solution-oriented mindset.
A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems
- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

We offer:

Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
Remote work from home
Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
Stable full-time employment based on an employment contract
Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
Team-building events to foster a collaborative work environment.
Team leader support at every stage of cooperation.
Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

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